Delivery And Returns
WE SHIP WORLDWIDE
- FREE UK SHIPPING ON ORDERS £25+ OTHERWISE UK £2.75 3 – 5 Working Days
- FREE WORLDWIDE SHIPPING ON ORDERS £60+
OTHERWISE: - EU – £8.50 8 – 10 Working days
- INTL – £12.00 10 – 12 Working days (Some countries may carry a surcharge)
At Retrovibes.co.uk we aim to offer a reliable delivery from dispatch. Goods are sent via Royal Mail. On occasions items may become lost in the post. Due to a policy enforced by our couriers we must wait 14 working days before we can issue another item or offer a refund. Under no circumstances will we resend goods until this time period elapses. As parcels are sent with 3rd party couriers, we cannot specify a time of delivery nor can you request any special instructions. If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you.
Retrovibes.co.uk cannot be accountable for any delays incurred whilst in transit with our couriers. Any orders placed over the weekend or on a bank holiday will not be dispatched until the next working day. All deliveries are given the utmost importance and we will aim to deliver you products on time. We cannot take responsibility for any lost or stolen parcels. Please contact us as soon as you can with any problems. Items can be returned in-line with our current returns policy; there will be a returns note in you parcel.
During busy periods there maybe a delay on deliveries, these would include, Black Friday, Christmas and the back to School periods.
RETURNS / EXCHANGES If you’re not completely happy, please let us know within 14 days of receiving your order to arrange a return or exchange. To do so, please email us at Shop@Retrovibes.co.uk or by using the form on our contact page.
Please do not send back your items before receiving a confirmation email from us that we have received your return request, We will provide you with a Delivery Adresss and handle it from there.
Once confirmed, please return the item(s) within 14 days. We recommend using a tracked delivery service. Return shipping charges are non-refundable and are your full responsibility.
Returns are made minus shipping costs.
We must receive orders in the same condition as it was received by you. We can’t make a refund for goods which have been laundered, stained by make-up, deodorant or perfumes whilst being tried on or have been damaged by you after receipt.
Your refund will be credited in the same manner and to the same account used to make the original purchase.
PAYMENT METHODS
We accept credit & debit card payments via PayPal. You can also choose to use your PayPal account to make a payment. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.
HELP & CONTACT
If you need to contact us for any reason at all please use the form on our contact page